Refund Policy

bwin Refund, Cancellation & Course Transfer Policy

Last Updated: 14 Oct 2026

This policy outlines the conditions for refunds, cancellations, and course transfers for all online, offline, and blended training programs offered by bwin. It should be read alongside our Terms and Conditions.

1. Cancellation Before Course Commencement
   Students must submit cancellation requests through bwin’s official support channel. Requests received at least 7 calendar days before the course begins may qualify for a refund, less any lawful, reasonable, and previously disclosed non-refundable charges. Later requests will be assessed based on applicable terms and costs incurred.


2. Refund Eligibility
   Once a course begins, refunds depend on the services delivered, learning materials accessed, assessments completed, and course-specific terms. Partial refunds may be available for undelivered services where appropriate. Refunds are not automatically guaranteed for missed classes, changes of mind, or failure to achieve desired results. Mandatory consumer rights remain protected.


3. Online, Offline Courses and Cancellations by bwin
   Refunds will be assessed according to the course format and services provided. Access to recorded content may affect eligibility where disclosed in advance and permitted by law. If technical issues on bwin’s side prevent access to paid services, we will investigate and offer an appropriate solution. If bwin cancels, significantly postpones, or materially changes a course, students may be offered an alternative or an appropriate refund for affected undelivered services.


4. Course Transfers, Special Circumstances and Payment Issues
   Transfers to another batch or suitable course are subject to availability and approval; any price difference or additional charge will be disclosed beforehand. Exceptional circumstances, such as serious illness or family emergencies, may be considered individually. Confirmed duplicate payments and excess charges will be corrected or refunded as appropriate. Third-party examination or certification fees may be non-refundable where disclosed in advance and legally permitted.


5. How to Request a Refund and Processing Time
   Submit requests through bwin’s official support channel with your name, registered contact details, course name, enrollment reference, payment receipt or transaction ID, and reason for the request. bwin aims to acknowledge requests within 3 working days, complete reviews within 7 working days after receiving the required information, and initiate approved refunds within 10 working days. Payment providers may require additional time. Disputed decisions may be referred to bwin’s support or management team for review. Policy updates will be published on our website, and this policy remains subject to applicable laws of Bangladesh and mandatory consumer rights.

For refund-related inquiries, please include your course name and enrollment or transaction reference.